Privacy Policy

Who we are

Lory Coffee is owned by [seller’s business name], ABN [seller’s ABN] (“Lory Coffee”, “we”, “us”). We are responsible for the personal information collected through this website. You can contact us about privacy at [contact email].

This website is built and operated on our behalf by calebfrancia.com. They may access information held in the website’s systems only to build, maintain and support it.

What we collect

• Order details: your name, email address, phone number, and delivery and billing addresses, along with the coffees you order.
• Payment details: payments are processed by Stripe. Your card details go directly to Stripe and are never stored on our systems. We receive only limited information, such as the card type, its last four digits and whether the payment succeeded.
• Newsletter: your email address, if you choose to subscribe.
• Messages: anything you send when you contact us.
• Technical information: our website host may record basic technical data, such as IP addresses, browser type and the pages requested, to keep the site secure and running.

Your cart and cookies

Your cart is saved in your browser’s local storage so it’s still there when you return. It stays on your device and isn’t sent to us until you check out. You can clear it at any time by emptying your cart or clearing your browser data.

We don’t currently use analytics or advertising cookies. Stripe may use cookies and similar technologies during checkout to process payments and prevent fraud. If we add analytics or other tracking, we will update this policy first.

How we use your information

• To process, deliver and support your orders, including order and shipping updates.
• To answer your questions and handle returns or refunds.
• To send our newsletter, only if you’ve subscribed. Every email includes a way to unsubscribe.
• To prevent fraud and keep our website secure.
• To meet our legal obligations, such as tax and accounting record-keeping.

We don’t sell your personal information.

Who we share it with

We share personal information only as needed to run our business:

• Stripe, our payment processor. Stripe handles your information under its own privacy policy.
• Delivery partners ([courier or postal service]), who need your name, address and contact details to deliver your order.
• Our email or newsletter provider ([provider name]), if you subscribe.
• calebfrancia.com, who builds and operates this website for us, and our website hosting provider ([hosting provider]).
• Professional advisers, and government authorities where the law requires it.

Information stored overseas

Some of our service providers, including Stripe, may store or process your information outside Australia, for example in the United States. We take reasonable steps to make sure these providers protect it in line with Australian privacy law.

Keeping it safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above, including our record-keeping obligations under Australian tax law, and then delete or de-identify it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by emailing [contact email]. We’ll respond within a reasonable time.

Complaints

If you have a concern about how we’ve handled your information, please contact us first at [contact email] and we’ll work to resolve it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page. See also our Terms of Service.