Lory's Coffee ("Lory's", "we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. It applies to lorys.coffee and any related ordering, account, or support services we offer.
1. Who we are
Lory's Coffee is operated by an Australian business registered under ABN 30 689 005 983. For any privacy question or request, contact us at privacy@lorys.coffee.
2. Information we collect
- Order details: name, delivery address, email, phone number, and payment confirmation (we do not store full card numbers — these are handled by our payment processor).
- Account information: if you create an account, your name, email, and order history.
- Browsing information: pages viewed, products browsed, and general device/browser information, collected automatically when you use our site.
- Communications: anything you send us via email, contact forms, or customer support.
3. How we use your information
- To process, pack, and deliver your orders.
- To communicate with you about orders, promotions, or changes to our products and policies.
- To improve our website, products, and customer experience.
- To meet our legal, tax, and accounting obligations.
4. Cookies
We use cookies and similar technologies to keep your bag contents while you browse, remember your preferences, and understand how the site is used. You can disable cookies in your browser settings, though some features of the site may not work correctly without them.
5. Sharing your information
We do not sell your personal information. We share it only with service providers who help us run the business — payment processors, delivery couriers, and IT/hosting providers — and only to the extent needed for them to provide that service. We may also disclose information if required by law.
6. Data security
We take reasonable technical and organisational steps to protect your personal information from misuse, loss, and unauthorised access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your rights
Under the Australian Privacy Principles (Privacy Act 1988), you have the right to access the personal information we hold about you, request corrections, and ask us to delete it where we are not required to retain it by law. To exercise any of these rights, contact privacy@lorys.coffee.
8. Children's privacy
Our site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 16.
9. Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with an updated "last updated" date.
10. Contact us
Questions about this policy or how we handle your information can be sent to privacy@lorys.coffee.